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Q: What is FitChicken and Who is it for?
A: FitChicken is your personal online assistant. FitChicken was created to help every health-conscious, small business owner in the U.S.A. If you are a personal trainer; physical therapist, acupuncturist, coach, yoga instructor, golf pro, tennis pro, Rolfer, osteopath, chiropractor, martial arts instructor, massage therapist, or any independent contractor in the health and fitness industry, FitChicken will help you run a more productive business… GUARANTEED.
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Q: Is my data secure?
A: FitChicken understands that online security is as important to you as it is to your clients. Feel confident and secure when you subscribe. FitChicken uses a 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions, as well as industry leading encryption hardware and software methods and security protocols to protect customer information, as well as being in compliance with the Payment Card Industry (PCI) Data Security Standard.
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Q: Do I need any special hardware or software to use FitChicken?
A: Since FitChicken is a web-based application, you will not need to install, download or configure any type of software. Simply go to our web site using an internet browser such as Internet Explorer 6.x, Firefox, or Safari. FitChicken will work on any computer, including PCs, and Macs.
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Q: How does the “Find A Trainer” Feature Work?
A: FitChicken's FIND A TRAINER database is one of the single largest listings of fitness professionals on the web today. With your membership, you can choose to list your profile to be seen by thousands of potential clients. The FIND A TRAINER database has listings in 50 states, so whether you are looking for a trainer in Hawaii, or you are a trainer in Hawaii in need of clients, the FIND A TRAINER feature is a perfect tool for you.
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Q: What is the difference between a ‘Listing' and a ‘Membership'?
A: All FitChicken 'FIND A TRAINER' listings are FREE. Listings do NOT include any other scheduling or bookkeeping features. If you are not listed and wish to be, simply fill out a customer service form (located on the right hand side of this page). Upon approval, your listing will be posted within 5 business days. For any new full feature-membership, your first 30 days are FREE! No risk involved.
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Q: Can Other Users See My Schedule?
A: Each fitness professional will only have access to his/her client roster and calendar on the system. All clients will only have access to this specific trainer's schedule. Within this schedule, the information viewable is only time and date. No names will be seen. Therefore, all clients maintain complete and utter privacy.
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Q: How can I view my calendar from my BlackBerry, Treo, iPhone or PDA?
A: Designed especially for this occasion, FitChicken is proud to announce 'FitChicken Moblie.' From your mobile device, simply enter http://www.FitChicken.com/yourname/moblie in your browser, and enter your user name and password. You will then have the ability to view your entire schedule on the go, anywhere, anytime! Make sure to bookmark this URL on your PDA for quick access.
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Q: Can My Clients Book Sessions With Me Within 24 hours?
A: No. All sessions booked on FitChicken must be made at least 24-hours in advance. This way, there is no clucking around, and we can keep you and your clients on your toes with automated session reminder's as well as our automatic 24-hour cancellation policy.
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Q: What if I want to keep my business “cash only”?
A: No problem. You can choose 'COD' while still offering your clients the ease and efficiency of 24-hour, 7-day-a-week online booking.
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Q: Is your fitness pro not using FitChicken? Do they think the earth is still FLAT? Tell them about us!
A: Cluck on the "TELL A FRIEND" link at the bottom of the page, and enter an email address which will be sent an invite to JOIN!
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Want to find out how FitChicken.com works? Take the FitChicken Tour!
Customer Service
Can't find the answer in our Help section or just need some additional assistance with the site or your account? Contact the FitChicken Customer Care Team now and let us help you get the answers you need.
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